Job Description

: About Us: At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our employees. We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose. Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better. About the Role: In this role, you will be responsible for handling incoming payment claims, investigating, and effectively processing in a timely manner in accordance with federal or applicable network regulations. Additionally, they ensure service standards are met, provide support of department goals, and coordinate the reduction and control of losses.

• Perform review of assigned AML Transaction Monitoring System Alerts to determine if activity is sufficiently unusual or out of character to warrant the assigning escalating of the alert as a case for further investigation.
• Analyze customer activity that has been assigned as a case for investigation.
• Perform 314(b) information sharing outreach and responses to incoming information sharing requests to facilitate investigations into suspicious activity.
• Identify suspicious or unusual activity and prepare all related investigations documents to support suspicious or non-suspicious decisions. Present recommendations in case decisions to senior management. Prepares Suspicious Activity Report (SAR) for filing with FinCEN when applicable.
• Responsible for compiling appropriate case notes and documentation to support recommendation to file or not file a SAR.
• Maintain and demonstrate compliance with all bank regulations for assigned job function and apply to designated job responsibilities; follows all Bank policies and procedures, compliance regulations, and completes all required annual required or job-specific training.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this .
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”
• May perform other duties as assigned.

About You:

• H.S. Diploma/GED. Required
• Bachelor's Degree in business, economics, accounting, law, law enforcement or related fields. Preferred.
• 2-4 years relevant BSA/AML/OFAC, Compliance, Audit or Bank Operations experience. Required
• Possess strong analytical and problem-solving skills, with ability to gather, organize and interpret data and/or information, and formulate preliminary conclusions.
• Proficient in the use of personal computers and related software packages such as MS Word, Excel.
• Knowledge of overall BSA/AML, USA PATRIOT Act, and OFAC requirements and regulations.
• Ability to exercise good judgment in assessing risk.
• Ability to maintain confidentiality and adhere to security procedures.
• Demonstrate strong communications skills, written and verbal and interpersonal skills to interact with a wide range of individuals and situations with tact, diplomacy and discretion.
• Certified Anti-Money Laundering Specialist (CAMS). Preferred.

Job Location(s): Ability to work fully onsite at posted location(s). Seattle, WA, Tacoma, WA, Liberty Lake, WA, Vancouver, WA, Boise, ID, Portland, OR, Hillsboro, OR, Redding, CA, or Phoenix, AZ Our Benefits: We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $26.00 - $33.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. Our Commitment to Diversity : Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@umpquabank.com. To Staffing and Recruiting Agencies: Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

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